About the role
Full job description
Looking for a new challenge? Are you an experienced automotive Service Manager with a proven track record of driving performance and operational excellence? If so, you will be a perfect fit for our luxury car client.
Service Managers here play a critical role to ensure our customers receive an exceptional level of service from both front of house/workshop and everything in between. You will support in driving a collaborative culture and ensure the communication between the Workshop team and the Front of House is seamless.
As part of this role you will be responsible for a team of 7 Service Advisors and a Senior Service Advisor, reporting to the Aftersales Manager.
About the role:
- Monitor Customer Service levels and provide effective support to Parts and Sales
- Describe and assess Service Department market potential and revenue forecasts
- Establish, implement and regularly review the training programme for all productive and non-productive staff to ensure the progressive development of all Service personnel
- Contribute as a member of the management team to the development of the business and to the public relations activities of the dealership
- Oversee the day to day running of front of house
- Coach and support the team when required.
- Manage customer expectations and ensure customer satisfaction is a top priority.
- Cover the Aftersales manager when they are on annual leave or training
What you will bring:
- A positive, can-do attitude and willingness to lead the team to a consistent and robust customer strategy by delivering a premium and luxury experience.
- The willingness to collaborate with other departments to solve problems quickly and efficiently.
- Communication - we need you to be comfortable liaising with stakeholders at every level of the business.
- Motivational Leadership to all of our aftersales colleagues, taking responsibility for performance and our colleagues’ professional development.
What we will offer you:
- Personal and professional growth opportunities through training.
- Comprehensive employee assistance program for mental health support, nutritional and financial advice, and access to a Digital GP
- Supportive environment with over 50 trained Mental Health First Aiders
- Inclusive culture and diverse workforce that values authenticity and removes stereotypes and bias
- Generous benefits package including 33 days holiday (including bank holidays), pension, company car, private healthcare and more